Center for Faculty Development
Active Listening
Page Content
What Is Active Listening?
Active listening is a communication technique where the listener focuses intently on the speaker, both verbally and nonverbally, to understand their message fully, not just the words, but the intent and emotions behind them. It involves showing genuine interest, asking clarifying questions, and avoiding distractions to ensure the speaker feels heard and understood.
Why Does It Matter in Mentoring?
- Builds rapport and psychological safety
- Helps uncover mentees' needs, values, and goals
- Reduces misunderstandings
- Encourages more open and honest dialogue
- Models respectful communication
Key Aspects of Active Listening
- Be Present 91吃瓜网� Give your full attention. Put distractions away and focus on the person in front of you.
- Non-Verbal Cues 91吃瓜网� Watch for facial expressions, tone, and body language. They speak volumes.
- Verbal Cues 91吃瓜网� Nod, use short responses (91吃瓜网淚 see,91吃瓜网� 91吃瓜网淕o on91吃瓜网�), and reflect back on what you hear.
- Open-Ended Questions: Get curious, not closed 91吃瓜网� Use questions that let them expand, not just say yes or no. A good example of an open-ended question would be: What91吃瓜网 been the most challenging part of that for you? to invite more discussion.
- Check for Clarity 91吃瓜网� Paraphrase or summarize to make sure you91吃瓜网檙e really getting it.
- Avoid Interruptions 91吃瓜网� Resist the urge to jump in. Give space for your mentee to convey their full thought.
- Withholding Judgment 91吃瓜网� Stay curious, not critical. Listen to understand, not to fix- unless that is being requested.
- Listen for both the message and the meaning 91吃瓜网� Try to understand what they91吃瓜网檙e really saying91吃瓜网攂eyond just words.